Updated: 14th January 2011
Registered address and company number
Registered Offices: Surface Festival Ltd, 20 Pool Street, WS1 2EN, registered in England and Wales. Company no: 6092339.
Contact address for written enquiries
Written enquires should be addressed to Surface Festival Ltd, 20 Pool Street, WS1 2EN.
If the way in which we process your information is to change at any time it will be available on this page and will state the date this has been updated at the top of the page.
If the changes Surface Festival Ltd propose to make are significant, for example if we are intending to change the purposes for which data is collected, for those individuals who have already provided us with their personal details Surface Festival Ltd will get their opt-in consent by notifying them of the change and obtaining their positive agreement. This will be done by way of an email and will require an opt-in via email response.
Who are our services provided and managed by?
Surfacefestival.co.uk is provided by Webfusion and managed by Surface Festival Ltd.
Our text voting system is provided by Oxygen8 and managed by Surface Festival Ltd.
What information we collect
Mailing List: Surface Festival Ltd collects email addresses via a sign-up service to our mailing list via our website www.surfacefestival.com.
Online applications: Surface Festival Ltd collects online applications from bands and artists to be considered for taking part in the Surface Festival via our website www.surfacefestival.com. Our online application requires names, email addresses, postal addresses, ages/D.O.B, MySpace addresses/website links, contact telephone numbers.
Text Voting: Surface Festival Ltd does not collect any telephone numbers from people using our text vote service.
Purpose of Processing
Mailing list: Email addresses are added to our regional and International mailing lists which are used to keep you informed about Surface Festival Ltd and our associates.
Online applications: Information submitted via our online application is used by the area managers contracted by Surface Festival Ltd to book bands and artists (participants) onto The Surface Festival. If a band request tickets, posters, flyers, magazines to be sent via post, postal addresses will be used to. We will not send any unsolicited material via post. Primarily participants will be contacted by email however sometimes telephone contact is required ie: if we need to contact bands and artists who have/are participating in the Surface Festival at short notice. Applications are stored on our database and email addresses are added to our regional and International mailing lists which are used to keep you informed about Surface Festival Ltd and our associates. MySpace links/Website addresses are published on our website/s as well as other promotional materials ie: e-newsletters.
Text Voting: If you have submitted your details via our text voting service we will not use the telephone numbers for marketing purposes and we will not keep telephone numbers from text votes on our database. Our service provider, Oxgen8, will use telephone numbers to send an automated confirmation text to say that your text vote has been registered.
If you at any point no longer wish to receive communication from Surface Festival Ltd, please click on the ‘unsubscribe’ link at the bottom of the email.
Where information will be stored/security measures
All information you provide to us is stored on our secure servers. Our servers are kept in locked offices with alarm systems and CCTV in place. We have passwords to access all personal information.
Surface Festival Ltd has implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However as transmission of information via the internet can never be 100% secure Surface Festival Ltd excludes liability for any personal data lost in transmission.
Who may process your data?
Oxygen8 is our text vote service provider and has access to telephone numbers from text votes cast. Oxygen8 will process your data purely on behalf of Surface Festival Ltd to send an automated confirmation text to say that your text vote has been registered.
Disclosure of information
Personal identifying data submitted to us is used by Surface Festival Ltd only. Personal data will not be disseminated, disclosed or sold to third parties outside of Surface Festival Ltd.
In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.
We use the cookies on this website to ‘remember’ information so that it can be passed from page to page and to collect site statistics. We use two types of cookie on this site. None of them stores any information that identifies you personally, such as by a name or address.
Our website provider, WebFusion, uses ‘persistent cookies’ which allocate a unique ID number to track your sessions. Persistent cookies remain on your hard disk until you delete them. These cookies originate from the web server hosting our site, so are ‘first party cookies’.
We use the free Google Analytics tool (see www.google.com/analytics/en-GB/index.html) to collect and analyse site statistics. Google Analytics uses persistent cookies to track data. These cookies do not collect any personally identifiable information and are only used for the statistical collection of data such as visits and page hits. Google Analytics’ cookies store IP addresses but we cannot link those addresses to any individual or path through the website. Google uses the cookies to read information and evaluate visitors’ use of the website in the form of statistical reports that we can access. The Google Analytics’ code is incorporated into our site’s code so that our site serves the cookies, but Google has access to the cookies.
Google Analytics' terms require us to reproduce the following wording in this policy:
Users under 14
Persons under the age of 14 must get parent's or guardian's permission beforehand to use this website if providing personal information to us.
Access to information
If you have an enquiry into whether we are storing personal information about you please email us or write to us stating your full name and your address to:
Surface Festival Ltd
20 Pool Street
An administrative charge not exceeding £10 may be made for fulfilling this request. Proof of identity before providing any information may be required and Surface Festival Ltd reserve the right to refuse to provide information requested if identity is not established.